1. Order Confirmation

An order confirmation is automatically sent to the email address you provided in your customer information. It may be helpful to save it in case you need to contact us.

2. Delivery Time

We usually pack your order the same day. Delivery time with PostNord is normally one to two days. If an item is temporarily out of stock, delivery may take longer. In such cases, you will be notified.

If the shipment does not arrive due to PostNord failing to deliver or another error, we will resend the order no more than two times. You can also choose DHL for delivery in certain cases.

3. Shipping

You can view the shipping cost at checkout before confirming your purchase. In Sweden, we offer free shipping on orders over 200 SEK.

4. Payment Methods

At checkout, you’ll select your payment option. Klarna Checkout: Pay later, pay in installments, or pay immediately with a card or Swish. Stripe: Pay with a card. Swish: Open the Swish app on your phone and approve the amount there.

The Kustom Checkout Solution

Flugspecialisten Norden Norden AB uses Kustom Checkout to process your purchase in our store. Kustom Checkout is an independent checkout solution provided by Kustom AB, through which payment methods and delivery options are made available. Kustom is not a bank and does not process payments directly; Kustom provides the interface and logic that display the available payment methods. When you use the checkout to complete your purchase, you will be offered various payment methods. These payment methods are provided by different payment service providers, depending on which payment method you select when making your purchase.

To complete the payment, you’ll be redirected to a payment service provider—such as [Klarna, Swish, MobilePay, Vipps, iDEAL, and Billie]—where the purchase is finalized. To ensure a seamless shopping experience, Kustom Checkout automatically fills in your information if you have saved it or previously entered it in Kustom Checkout. Kustom will not perform a credit check; however, the payment method you have chosen to complete the purchase may do so.

By clicking “Pay for Purchase” at checkout, you agree to our Terms and Conditions, Kustom’s Terms of Use, and confirm that you have read Kustom’s Privacy Notice. For more information on how Kustom handles your data and operates the checkout solution, please see the Terms of Service and Privacy Policy. You can find them here. Stripe Stripe securely processes all payments made through Kustom Checkout.

This applies to all available payment methods. Stripe is regulated in Europe and authorized by the Central Bank of Ireland (reference number: C187865) as an electronic money institution. Stripe is legally authorized to issue electronic money, execute payment transactions, issue payment instruments, and process payment transactions. See the Central Bank of Ireland’s register for more information.

Available Payment Methods

Cards

You can pay with debit or credit cards from [Visa, Mastercard, and American Express]. Payments are securely processed by Stripe via the Kustom Checkout solution. All card information is transmitted in encrypted form and processed in accordance with the PCI DSS security standard. Kustom never stores your card information.

Klarna

With Klarna, you can choose to pay immediately, buy now and pay later, or pay in installments, depending on the options Klarna offers for your purchase.

When you choose Klarna, Klarna Bank AB handles the payment, including any credit checks and invoicing. We receive payment from Klarna, and you pay Klarna according to their terms. For more information on how Klarna processes personal data, see Klarna’s privacy policy.

Swish

You can pay quickly and securely with Swish. When you choose Swish, you authorize the payment in the Swish app using Mobile BankID. The payment is processed by your bank and Swish. Apple Pay If you use an Apple device, you can pay with Apple Pay. Payments are verified using Face ID, Touch ID, or your device’s passcode. Apple Pay uses a secure payment token instead of your actual card number, which means that neither we, Kustom, nor Stripe ever see your full card number. Apple Pay uses the browser’s or device’s built-in features and generally does not place any cookies of its own on our website.

Google Pay

With Google Pay, you can pay using the cards saved in your Google Wallet. Google Pay uses tokenization and multiple layers of security (such as encryption and biometric verification or a PIN). Your actual card number is never shared with us, Kustom, or Stripe. To display the Google Pay button, a technical script is retrieved from Google. The script may use technical cookies or local storage for the purpose of preventing fraud.

MobilePay

MobilePay is a mobile wallet commonly used in Denmark and Finland. When you select MobilePay, you complete the payment in the MobilePay app and authorize the purchase there. Once the payment is authorized, Stripe processes a card transaction in the background using the card linked to your MobilePay account. Vipps Vipps is a mobile payment service used in Norway. When you select Vipps, you complete the payment in the Vipps app, usually with BankID or another form of strong authentication. Stripe then processes a card transaction using the card linked to your Vipps account.

iDEAL

For customers with Dutch bank accounts, iDEAL allows you to pay directly through your online banking service. When you select iDEAL, you choose your bank and log in as usual. The payment is confirmed by your bank, and we receive immediate payment confirmation via Stripe.

Billie

For business customers in Sweden, Kustom offers Billie, a B2B “buy now, pay later” solution. When you select Billie, a credit check is performed, and business customers can typically receive 30-day payment terms. We receive payment directly from Billie once the item has been shipped, while the business customer pays Billie according to their terms. Billie is intended solely for business purchases, not consumers.

Bank Transfers

In some cases, you can pay via bank transfer. When you select this method, you’ll receive payment information (e.g., a virtual bank account number) to which you should send the payment. Funds are transferred from your bank to an account managed through Stripe.

Stripe automatically links your payment to your order without exposing your actual bank details. Your order is processed once it has been received and the payment has been cleared. Payment Security

All payments made through Kustom Checkout are fully encrypted and comply with European security requirements, including PSD2 and Strong Customer Authentication (SCA). Card Payment Security: Kustom does not store your card information. All card information is encrypted (SSL) and processed by the payment service provider in accordance with the PCI DSS standard. Strong Customer Authentication (e.g., 3D Secure, BankID) may also apply depending on the payment method you have selected.

Cancelled Online Orders

If your order was canceled because not all products were available in-store or in our warehouse, your money will be refunded to you via Kustom. The refund will be processed using the same payment method used for the original order. Refunds are typically processed within 1–3 business days. Privacy and Cookies Kustom may use a cookie to automatically fill in your information (such as your name, address, or ID number) when you complete your purchase, based on the information you’ve chosen to save. This information may be retrieved from us or our partners. You can disable autofill at any time by changing your settings during checkout, contacting us, or deleting cookies from your device.

You can find Kustom’s privacy policy here. Kustom, Stripe, and each payment method—such as [Klarna, Swish, Billie, etc.]—act as separate data controllers for their respective processing activities. We never store card numbers or card information.

5. Right of Withdrawal

As a consumer, you have the right to cancel your order without giving a reason, in accordance with the Distance Selling Act.

However, you must notify us of this no later than 14 days after you have received your goods. To return the goods, they must be unused and undamaged in their original packaging. Return the goods along with the invoice or a copy of it!

You are responsible for the return shipping costs. On the invoice, indicate “Right of Withdrawal” as the reason for return. Goods may not be returned as cash-on-delivery or collect shipments.

6. Complaints

If you receive a defective item or an incorrect delivery, we will replace it with a new item free of charge. However, you must notify us no later than 14 days after you have received your items. To return an item, it must be unused and in the same condition as when you received it.

Return the item along with the invoice or a copy of it! Please indicate the reason for the return on the invoice.

Note: You must first contact us to have your return approved and the return shipping costs covered.

Return Address:

Flugspecialisten Norden AB
Vinnalt 447
313 97 Simlångsdalen

When returning items to us, the customer is responsible for any damage that may occur during shipping if the item is not properly packaged.

7. Disputes

Disputes arising from these terms and conditions shall be settled in a Swedish court.

8. Our Company

Corporate ID Number: 559289-4157,

VAT ID: SE559289415701

Address:

Flugspecialisten Norden AB
Vinnalt 447
313 97 Simlångsdalen